Solutions

Solutions – Professional Services – A/V Integration

All In one Solutions

AV Integration service includes the necessary steps essential in creating a tailored visual communication solution for our customers, clients, and partner organizations with an emphasis on proven, reliable technology. Starting with proven video and audio technology, we leverage simple, intuitive controls providing our customers with functional and productive visual communications environments

We understand the quality of your video collaboration experience matters. Our program adheres to the following design philosophy:

Design easy to use solutions

Specify reliable, proven technology
Provide the technology platform that will enable a high quality user experience
Ensure all users the ability to clearly see content and to communicate clearly

View AV Gallery

BENEFITS OF A/V INTEGRATION

EXPERIENCE

Certified technicians, engineers and project managers
Knowledge of signal transmission, image sizing, room lighting, acoustics and automation technology
Technology manufacturer & vendor relationships
Presentation application lifespan 3-5 years with proper install

IMMEDIATE BENEFITS

Proper functionality from day one
User adoption and training to ensure immediate understanding and usage
Trained help desk support and on-site support when required
Easy, quick resolution of issues

LONG TERM BENEFITS

Greater availability of resources
Quick response, regardless of the organization or business
Efficient collaborative space for internal use, partners, vendors and clients
Global cloud capability enables meeting to take place anywhere, without constraints to device or time

7-POINT A/V INTEGRATION PROCESS

Pre-Sale Design

Work with our team of Audio / Visual engineers to design & develop a customized collaborative solution for your needs, including:

Presentation
Control
Lighting
Structural objectives
Visual objectives

Project Management

A hand-over meeting gets you introduced to the entire team to discuss:

Timeline
Scope
Continued management

Project Managers work closely with you, contractors and Audio / Visual engineers to ensure every detail of installation and implementation is covered.

Installation, Programming & Testing

Engineers and technicians create a control system for your end-users to easily understand and operate. Control systems operate visual equipment, lighting, room logistics and sound.

After implementation, Pinnaca’s team tests all A/V components and control systems to ensure functionality and customer expectations.

Preventative Maintenance, Warranties & Support

Support programs for your environment includes:

Web-based customer ticketing system to record problem/resolution
System reporting
SLAs (service level agreements)
Manufacturer warranty, escalation and management
Replacement products to keep you up and running
Preventative maintenance
Assistance with moves/adds/changes

Pinnaca Help Desk

Certified technicians are available 24 hours a day, 7 days a week as a resources to support your collaborative environment and needs.

Training

Collaborative technology implementation is only successful when all users are on board. Pinnaca provides standard and customized training sessions based on your needs, including refresher courses to maintain your investment.

A/V SUPPORT PROGRAM

PROGRAM OBJECTIVES

Maintain and ensure all existing A/V infrastructure and components are functioning at product standards. Also, non-functional A/V components will be replaced if necessary.
Provide a daily, round-the-clock Helpdesk staffed with experienced videoconferencing technicians to provide technical support to help clients understand, utilize and troubleshoot their A/V communications systems.
Provide continuous review of your organization’s A/V environment and current functionally, and recommend new features, best practices and additional training programs

PROGRAM DETAIL

Web-based customer ticketing system and detailed service reporting
SLAs (service level agreements)
Replacement or repair of non-functioning A/V equipment
Manufacturer escalation and management
Expedite delivery of replacement products to get you up & running
Security best practices recommendations to ensure lock-down access of your video systems

INCLUDED VALUE

Touch panel optimization with button relabeling & location changes; button additions without requiring physical install; hardware or licensing; color and source priority changes; updated training materials; additional training sessions for end users
Annual A/V Tune-up / Assessment featuring physical inspection; testing and cleaning all system components; update system documentation; equipment replacement; review past year service tickets; refresher training on controllers and keypads, best practices
Field repair providing on-site support for two site visits and unlimited remote service/year/location; labor and trip charges apply thereafter
Assistance with move/adds/changes; continuous training