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Solutions – Professional Services – User Adoption Program

Visual Communications, when used effectively, will assist companies in obtaining their strategic business goals. However, effective use requires successful adoption, without it you’re left with wasted time, money and technology.

That’s why we have developed and refined an Adoption Program that gives end users the opportunity to become “Comfortable, Competent and Confident” when using visual communications. With early engagement, our Adoption program naturally creates and promotes a visual collaboration environment throughout your organization, enabling and empowering end users upon deployment.

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SUCCESSFUL USER ADOPTION

GOALS

Introduce & promote collaborative technology
Build user skills to develop confidence, competence and comfort
Communicate best practices and organizational expectations
Create an instructional program

BENEFITS

50%+ adoption of technology
Ongoing support and training to maintain investment
Greater recognized ROI after technology deployment
Usage reports and customized sessions

USER ADOPTION PROGRAM

PROGRAM DETAIL

Adoption consulting services
Open houses, “Lunch & Launch” demonstrations
Internal/external communication assistance
Brief user tutorial videos
Multi-party video assistance on first calls
90-day video evaluation
Best practices & tips
Usage reports
Comprehensive instructional program
Surveys

TRAINING & SUPPORT

New collaborative technology deployment requires a training program to ensure success. Employees and end-users that feel confident, competent and comfortable show continued use of your investment. Pinnaca offers continuous, comprehensive, instructional courses as a valuable component of our programs.