VC Connect FAQ

Helpful Information

How do I make a video call?

How do I test my video is working?

Troubleshooting tips

Getting the best from video conferencing

Any hints and tips to get the best from video conferencing?

Technical Information

How to solve Polycom HDX Endpoint Packet Loss

Endpoint registering to the wrong location

Including the PIN in the dial string to bypass the PIN entry screen

I can’t H.323 call into my VMR using the details provided, what’s wrong?

Service Information

VC Connect Live Service Status

Local Country Telephone Dialing Numbers

What firewall changes do I need to make to use this service?

Supported Endpoints and Interoperability

Audio and Video Specifications

How do I register to your video platform?

What ports are needed for web browser calling (WebRTC)?

Where do I find the security information of your service?

How do I set up Lync/Skype for Business to use your service?

How do I call a Skype for Business address using your VC Connect platform?

How do I call an IP address using your VC Connect platform?

How do I join a conference by telephone?